LCollect Customer Portal
Page title
Ensure that you have not given the wrong account number or that the direct debit has not been dishonoured due to the account being changed or closed.
Read your Direct Debit Request Service Agreement -
Make sure you understand how much we will withdraw from your account and when we will withdraw it. Contact us if you need to change the dates on which the direct debit occurs.
Have Adequate Funds -
This will ensure you don't default again or incur a fee for not having sufficient funds in your account.
Check your Bank Statements -
Make sure we are withdrawing the correct amount at the right time.
Cancelling Your Direct Debit -
In most situations, you can cancel a direct debit with us or with the bank or financial institution where your account is held (provided you comply with any specific requirements). However, you need to make sure you have made alternative payment arrangements with us so that you do not default on your payment. Your instruction to cancel a direct debit may have to be in writing. Contact us a few days after you have sent your written notification to check that the direct debit has been cancelled.